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Australia’s SME’s Want Government to Help Fix the Cash Flow Gap

Report reveals Australia’s small businesses want Government to help fix the cash flow gap

New report finds government and big business have long way to go on late payments.

Xero has revealed 86% of small businesses want Federal Government to do more to fix late payments.

A survey of more than 500 Australian small business owners and managers found nearly four in five (79%) of those polled support a government-backed policy to shorten the time it takes big businesses to pay small businesses. Late payments can cause major strain on small businesses, who are unable to hire more people, purchase more equipment or grow faster when there is a cash flow gap.

And the majority of small business managers surveyed said they want to see the government encourage a fairer system for small businesses to compete with big businesses for contracts (84%), and level the playing field with big businesses (70%).

The findings provide the strongest support to date for a payments code aimed at solving the cash flow gap between big and small businesses in Australia, ahead of an anticipated report into the payment times by the Australian Small Business and Family Enterprise Ombudsman. While the vast majority of small businesses have payment terms of 30 days or less for their suppliers, many big businesses mandate terms of 60 or more days, with some refusing to pay faster than 120 days after invoice.

Red-tape is often acknowledged as the scourge of progress, and the same is true when it comes to big businesses paying small business — ”process” is touted by small business as the most common reason for late payment by big business (83%).

“In our experience, increased regulation and red tape do as much harm as good, particularly when the increased burden on small businesses is taken into account,” Trent Innes, Xero Australia Managing Director. “Rather, we’re looking to the government to bring about non-legislative measures that foster and encourage big businesses to do the right thing, and pay fairly.”

An analysis of Xero’s combined invoice statistics found that, over the past six months, one in five invoices payable by ASX 200 companies to small businesses have been overdue by more than 30 days, with more than 3.8 million invoices currently overdue to small businesses on the Xero platform around Australia.

Big business means big power

A large majority of small businesses that took part in the study (84%) said that big businesses have too much negotiating power, and as a result are found to suffocate small business cash flow, while facing few consequences.

The consequences for small businesses, however, are critical: almost half (49%) of businesses said that late payments hinder growth, while 34% can’t purchase more equipment and one in five can’t hire as quickly as they need to.

Most critically, poor cash flow can put a small business’ solvency at risk.

“Our study found that six in ten small businesses would not survive more than three months if all invoices went unpaid. Some 6% of businesses wouldn’t even last a week,” Innes said. “While the upcoming payments inquiry hints at possible governmental intervention in the near future, small businesses need viable solutions now.”

Technology bridging the gap

Small businesses are turning to technology in order to get paid faster, and to bridge the cash flow gap.

Around two thirds of businesses (63%) are using technology and software to monitor and manage payments while the same amount now offer customers an option to pay online, the most popular options including:

● PayPal


● Mobile payments

The impact technology is having on payments is, in the eyes of Australia’s small businesses, overwhelming.

Almost every business offering one of these online payment options (95.3%) say technology methods are “very” or “somewhat” effective in reducing late payments, while another 59% of these businesses said allowing online invoicing is a major solution to late payments.

“We use technology to make pretty much every part of our lives easier, and business payments has finally caught up,” Innes said. “While technology provides a good solution now, Australia’s small businesses need — and want — to see the government fighting their corner.”

Technology plays a role for many small businesses when attempting to get paid faster, however there are still around 37% of small businesses not implementing these solutions that are finding payment terms getting stretched further.

Late payments in, late payments out

Late payments create a domino effect among small businesses, increasing the impact on the economy. Small businesses acknowledge that their biggest cash flow concerns due to late payments are ability to pay suppliers (38%), the ability to pay staff (15%) and declining profitability (24%).

“Not being paid by big businesses puts a lot of stress and strain on a start-up,” said Hannah Spilva, founder of same-day gift service LVLY. “It could be the difference between paying our staff, or not. It could be the difference between keeping up with our rent payments, or not. For us, big businesses and government need to level the playing field to ensure that all businesses—no matter the size—can perform and contribute to the economy.”

Innes said: “We’ve seen some big businesses improve their payment terms in recent months, however more still needs to be done. The conclusions from the payment inquiry will likely act as a catalyst for change, with more big businesses moving away from restrictive payment terms.”



The research was carried out via a quantitative online survey developed and hosted by CoreData. Data was collected between February 28th and March 7th 2017 through CoreData’s panel of small businesses, supplemented by a partner panel. Cookies and internal data checking were used to reduce potential duplicate entries.

A total of 500 small business respondents completed the survey and these responses formed the basis of the analysis. Respondents had to meet the following criteria:

● Be 18 years of age or above residing in Australia

● Be a business owner, manager or other key business decision-maker

● Be in a business with fewer than 100 employees

● Be in a business which sends at least one invoice per month

Respondents who did not meet any of the above criterions were screened out.

The findings are statistically robust with a +/- 2.6% margin of error. The confidence level within the methodology is 95%.